BPO · CRM · ERP · ITSM
Business Systems & Operations
End-to-end BPO infrastructure, CRM, ERP, and IT operations on cost-effective open-source platforms.
iDOSS track record
15+ BPO deployments
BPO live in under 6 weeks
50-seat BPO operations managed
Figures as published by iDOSS on idoss.co.in (opens in a new tab).
Practice Areas
What we deliver
T3.1
Call Centre & BPO Setup
Complete turnkey BPO infrastructure on open-source platforms
- Vicidial predictive dialler installation & tuning
- WASLX multi-channel contact centre deployment
- IVR design, call routing & queue management
- Call recording, quality monitoring & compliance archiving
- Real-time supervisor dashboards & wallboards
T3.2
CRM Systems
CTI & omnichannel ready
- SuiteCRM/SugarCRM implementation & customisation
- CTI/telephony integration (click-to-call, screen-pop)
- Email & WhatsApp channel integration
- Custom reports, dashboards & KPI tracking
T3.3
ERP & Business Operations
- Odoo ERP implementation
- ERPNext deployment & module configuration
- Inventory & warehouse management
- HR & payroll module configuration
- Multi-company & multi-currency configuration
T3.4
IT Asset Management
Full visibility and control over your hardware and software assets
- ITAM platform deployment (GLPI/Snipe-IT)
- Software licence management & compliance
T3.5
Helpdesk & IT Service Management
ITIL-aligned service desk implementation
- SLA policy configuration & breach alerting
- Multi-tier support team structure & routing
Technologies & tools
Asterisk- Vicidial
- WASLX
- FreePBX
- SuiteCRM
Zoho CRM
Salesforce
HubSpot
Odoo ERP
ERPNext- GLPI
- Snipe-IT
- FreshService
- OTRS
- Zammad
Technology Solutions
One accountable partner across the stack.
Start a Conversation
Talk to us about Business Systems.
Reach HORIZON directly — technology enquiries sent through our form are shared with our partner iDOSS.